body{ background-color: #A9C9FF; background-image: linear-gradient(180deg, #A9C9FF 0%, #FFBBEC 100%); } .max-h-0 { max-height: 0 } const faq = [ { question: "Do you perform eye examinations?", answer: [ "No, we do not perform eye examinations. Only licensed optometrists and ophthalmologists are qualified to conduct comprehensive eye exams.We recommend scheduling a regular eye exam with a qualified eye care professional to assess your overall eye health and vision.", "We can assist you in finding an optometrist in your area if needed.Eye examinations are free, covered by OHIP for residents of are 18 or younger or 65 and older." ] }, { question: "Do you write prescriptions?", answer: [ "No, we do not write prescriptions. Only licensed optometrists and ophthalmologists are authorized to prescripe the prescription.", "To obtain a valid prescription, we recommend scheduling an eye examination with a qualified eye care professional. We can provide you with a list of local optometrists upon request." ] }, { question: "Do you offer repairs or adjustments?", answer: [ "We offer complimentary adjustments to frames purchased from our store within one year of purchase. For frames purchased over a year ago, adjustments may be possible, but please note that due to normal wear and tear, adjustments may lead to breakage.", "For repairs beyond adjustments, we offer a repair service at a reasonable cost. The cost of repairs will depend on the extent of the damage." ] }, { question: "What is your return policy?", answer: [ "Due to the personalized nature of eyewear and hygiene considerations, we cannot offer refunds or exchanges on purchased products." ] }, { question: "How do I know I'm getting the cheapest price?", answer: [ "We understand that price is an important factor when making a purchase. While we can't guarantee to be the absolute lowest price on every item, we strive to offer competitive pricing on our high-quality products and services.", "Our focus is on providing exceptional value, including expert advice, personalized service, and a wide selection of authentic products. We encourage you to compare our prices and services to other retailers. We believe you'll find that our value proposition is unmatched." ] }, { question: "What are your methods of payment?", answer: [ "We accept Debit, Visa, Master card and cash." ] }, { question: "Can I use my insurance?, answer: [ "Yes, we accept most major insurance plans. Our staff can assist you in completing your insurance claim form.", "To ensure a smooth process, please contact your insurance provider to verify your coverage and obtain any necessary claim forms before your visit. We recommend contacting your insurance company to confirm eligibility and coverage details prior to your purchase." ] }, { question: "Do you do direct billing?", answer: [ "Yes, we offer direct billing for many major insurance providers.", "To determine if your insurance plan is eligible for direct billing, please contact your insurance and to verify your coverage. If you have any questions, please contact us, our staff will be happy guide you." ] }, { question: "How long does it take to fill a prescription?", answer: [ "The time it takes to fill a prescription varies depending on the type of lens and any specific customizations. Typically, single vision lenses can be ready within 3-4 business days. For more complex lenses, such as progressive or bifocal lenses, the process may take 8-10 business days.", "We understand the importance of timely service and will do our best to expedite the process whenever possible" ] }, { question: "Can I bring my own frames?", answer: [ "Yes, you can bring in your own frames for lens replacement.", "However, please note that the condition of the frame will determine if it's suitable for new lenses. Factors such as frame material, age, and overall structural integrity will be considered.", "We recommend bringing your frames in for evaluation before ordering new lenses to ensure compatibility." ] } ];